app stopped
Ever since I downloaded the Avenza app onto my android tablet, on an occasion, when I launch the app I get a msg--
'Unfortunately, Avenza Maps has stopped working'
Usually, I just re launch & all is well. Until yesterday. I
re launched 4 or 5 times - error msg. I rebooted my device - error msg. I waited until this morning hoping the server was the cause - error msg.
My next move is to re install the app
QUESTION-
If I re install the app, will I lose all 24 of the maps I have purchased? Where are those maps? I cannot find them on my device, are they in the Avenza cloud?
~thanX!!
puzzled on the Pacific coast...
~Mack
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Official comment
Hi, Mack thank you for your post!
We are currently working on a patch release for both iOS and Android that will hopefully resolve the issue!
In the interim, if you do want to uninstall and reinstall, any purchased maps that are linked with your Map Store account can be downloaded by tapping on the head/bust icon at the top of the My Maps tab > log in to your account > then select the maps to download from the Download History.
Please note that any data (placemarks, tracks, etc.) is not automatically backed up, so if you didn't previously have this backed up or downloaded it will be lost.
If you have any further questions or problems please don't hesitate to let me know or feel free to reach out to our team via the contact form at the top!
Kate
Avenza Support
Comment actions -
Very similar problem has occurred with my usage of the app! If memory is correct, problem became very noticeable approx 6 months ago.I have spent several hundred USD on map purchases, mostly useless until this problem can be fixed. Using a Galaxy 10 Note Plus, Avenza 3.14 with Android OS 11 (last OS update from 10/1/2021.)
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Hi Wy4ridem, thank you for your post!
We have released the newest version of the app, 3.15.2! If restarting your device has not resolved the issue, you could uninstall and reinstall the app.
Since you have an Android device and it must be signed in to purchase maps, maps that are linked with your Map Store account can be redownloaded by tapping on the head/bust icon at the top of the My Maps tab > log in to your account > then select the maps to download from the Download History. Please allow the processing and download to occur in the foreground of the screen, and not switch to another app or lock the screen while downloading.
Please note that any data (placemarks, tracks, etc.) is not automatically backed up, so if you didn't previously have this backed up or downloaded it will be lost.
Please let me know if you have any other questions.
Regards
Edgar
Avenza Support
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