Layer is greyed out and not showing up on my Avenza map

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Nancy

• November 17, 2021 23:38

I went on a hike today and tracked my route using Avenza. When I got home, I exported the file to my Google Drive, so that I could open it in Google Earth. After I did this, I noticed that, in Avenza, the layer was greyed out in the layer listing, and the track itself isn't showing up on my map (which contains multiple layers/tracks).

I've tracked my hikes and paddles many times using Avenza and exported most of them. This is the first time a layer has "disappeared" like this, and I can't figure out how to make it show up again. I might have accidentally hit something in the layer's Edit mode, but I can't figure out what I did! Can you help?

 

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  Edgar

  • November 18, 2021 13:31

  Hi Nanks!

  Thank you for your post and question, it is appreciated!

  To clarify was the map you were exporting from a custom import map and are you on a iOS/Apple device? If so the map, the layers or map features that were linked to it may just need to be reprocessed. Please open the map you were using in the map view, tap on the "i" icon in the top right corner of the screen > tap on Advanced Options > and tap on "Clear Cached Data For This Map" this will trigger reprocessing. Please make sure you have a solid internet connection and do not interrupt the processing by removing it from the foreground, or opening another app.

  If you are on an Android you may just need to make the layer active again - images and details on how to do that can be found here - https://support.avenzamaps.com/hc/en-us/articles/360035093191-Managing-map-features-from-a-map. 

  Feel free reach out via https://support.avenzamaps.com/hc/en-us/requests/new if you have any other questions.
   
  Regards

  Edgar

  Support Team

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