Plus subscription is current but some maps inactive / app tells me I'm using 'free' version

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Michelle Martignoni

• December 07, 2021 22:29

I have a current Avenza Plus subscription but some maps that I've imported directly into my iOS Avenza app from my desktop computer are 'inactive' because the app tells me that I'm using the 'free' version. How can I fix this or have this fixed?

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• Official comment

  

  Edgar

  • December 08, 2021 13:23

  Hi Michelle!

  Thank you for your post!

  Unfortunately, Apple doesn’t allow us to handle subscriptions or transactions. We can’t view or modify transactions in anyway. The subscription is associated with your Apple ID when you purchase the subscription in-app.

  There is an easy fix for this though. Please follow these steps:

  Open Avenza Maps > Tap on Settings > Tap on Restore Subscriptions

  This will call on Apple’s subscription server to look for any associated subscriptions with the Avenza Maps app and your Apple ID. You may need to sign in and enter your password.

  Please reach out to us via https://support.avenzamaps.com/hc/en-us/requests/new if you have any other questions!

  Regards

  Edgar

  Avenza Support

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