Avenza iPhone app can't access GPS data when screen is turned off. App setting for "Always" location access is missing.


1 comment

  • Official comment

    Hi Gedman, 

    Thank you for contacting Avenza Support. If you are using an iOS device, changing some settings can often help in cases where tracking is not working when the app is backgrounded. The settings in question are the following:
    1. In Avenza Maps, change the location source to internal only by doing the following: Avenza Maps > Settings > GPS Settings > tap the selected option under Location Source to adjust to - Use Only Internal Sources
    2. OS-level battery-saving settings also seem to sometimes affect the GPS when the screen is off. On iOS, you can check Battery > Lower Power Mode and make sure it's toggled off.
    3. In iOS settings, go to General > Background App Refresh and toggle it off then back on again for Avenza Maps.
    4. Reset network settings: Go to the settings app > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
    Please let me know if any of those settings fixes the issue or not, and if you have any questions please don't hesitate to ask and reach out via https://avenza.zendesk.com/agent/ Thank you!



    Avenza Support

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