Avenza hangs - Lenovo P11 tablet

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Stephen Carter

• June 30, 2022 09:46

I'm now running 4.0.5

Most often when trying to track my route, it hangs for up to 45 minutes or sometimes permanently. I use this to track 4WD trails some which are not marked on maps. When it crashes I lose it all.

 

This is an android device running latest available OS - v11

Any tips?

 

 

 

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• Official comment

  

  Edgar

  • June 30, 2022 12:51

  Hi Stephen,

  Thank you for your post! Changing some settings can often help in cases where tracking is not working when the app is backgrounded. The settings in question are the following:
   
  1. In Avenza Maps, change the location source to internal only by doing the following: Avenza Maps > Settings > GPS Settings > tap the selected option under Location Source to adjust to - Use Only Internal Sources
   
  2. In your device settings, change the location permission for Avenza Maps to "Allow all the time": Settings > Apps > Avenza Maps > Permissions (the path may vary slightly on different Android devices)
   
  3. OS-level battery-saving settings also seem to sometimes affect the GPS when the screen is off. Make sure that Battery Saver mode is disabled on Android: Settings > Battery > Battery Saver.
   
  Please reach out to us via https://support.avenzamaps.com/hc/en-us/requests/new to let us know if any of those settings fixes the issue or not, and if you have any questions please reach out via the provided link. Thank you!

  Regards,

  Edgar

  Avenza Support

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