Renewing a subscription

Subscriptions are valid for one-year and can be renewed if desired.  Currently, this process differs between Android and iOS devices.

iOS devices

Since subscriptions on iOS devices are managed by Apple and iTunes directly, you can adjust your renewal settings through your device settings.  To do this, please go to your device settings > App Store and iTunes > Apple ID > Subscriptions > Avenza Maps.  From here you can see your expiration date, what subscription you have, as well as if you have auto-renew enabled or not.  If you have auto-renew enabled (this is on by default when you purchase a subscription), then Apple will automatically bill you at your subscription expiration date so that there is no interruption in service.  

Please note that currently, we are aware of some issues where while Apple is renewing subscriptions, they are not communicating this back to us, meaning the subscription does not register as renewed within the app.  To fix this, once the subscription is renewed on Apple’s side, please open Avenza Maps and go to Settings > Restore Subscriptions and the subscription details will be updated to reflect the renewal.

Android devices

Subscriptions purchased with version 3.15 or later will be able to take advantage of the Google Subscription model.  What this is means is that subscriptions will auto-renew and you can cancel the subscription without having to contact us to do so.

For users who purchased a subscription in version 3.15 please see your Google Play Subscriptions settings for details about your subscription, including options to change the auto-renewal process, change your payment method, or cancel your subscription.

For users who originally purchased a subscription prior to the 3.15 release, to renew your subscription please see the steps below:

1. Open Avenza Maps and go to Settings > Details
2. Log out of the existing subscription
3. Once logged out, go to Avenza Maps > Settings > Upgrade Account
4. Purchase the desired subscription level
5. A new subscription code will be issued

As long as you are renewing your subscription using the same Google Play account as the previous one, any remaining time on the old subscription will be added to the new one.  If you are using a different Google Play account, any time that was remaining will be forfeited.