The Notifications tab at the top of the vendor site shows all the automatic notifications Avenza has sent related to your vendor account. The notification will say whether the map has finished processing or instead has failed to process. These notifications are also distributed via email; however, they can end up in your spam folder. Common error messages are:
- Could not Detect Georeferencing: If the map is not georeferenced properly it cannot be processed. Verify that the original file is has georeferencing information and is in a projected coordinate system.
- Processing Time Limit Exceeded: A map will timeout after an hour of processing. This error is likely to occur if the map is very large in file size or paper size.. Try reducing the resolution of the map or splitting it into multiple smaller maps, which you can convert into a map bundle (Creating Map Bundles) later.
- Internal Server Error: Sometimes, the map can fail to process due to issues with our processing server. There is no easy remedy for this error, so it's best to wait a few hours and try processing again or contact Avenza Support for further assistance!